Smart-Bot Solution

It can do everything from answer questions, telling your customers their Account related information, Business & financial news, entertainment and social news and show video streams. With the help of the Artificial Intelligence used by Smart-Bot, Banks could see the millions of customers using their mobile banking app to interact with their bank account and perform transactions. Using its smart machine learning inputs, Smart-Bot had a clear idea about how to program the algorithm of Smart-Bot for offering voice banking aid. Smart-Bot has much more to offer than what a person at first look would gather. Closely observing the customers transactions and analyzing their financial pattern, Smart-Bot not only makes statements about account balance like a typical ATM machine but it can also be programmed to keep the customers updated about their credit score, debt management, savings, future investment plans etc.
A proactive voice assistant
When a customer interacts with a bank, he leaves behind a footprint of financial data that Smart-Bot over time can read and digest to offer useful advice to the customer. It can scan user’s financial state and favor them by offering real-time opportunities to control and optimize their spending. From this, it is clear that Smart-Bot has potential to take banking services to next level and cater sophisticated financial services to customers who are highly privileged. Smart-Bot gets integrated into the existing mobile apps used by bank customers. Being a proactive voice assistant, Smart-Bot can monitor customers’ vital banking functions and recommend taking fair steps to improve their market reputation and low credit score. It can even surprise you by telling you to reduce interest on your existing credit card by making somewhat higher payment on an outstanding balance.
Smart-Bot is here to erase the gap between human and machine
It was not that long ago that people used to foster the misconception of how machines may not give as much of a competitive advantage, profitability or interactive finesse as human contacts. A few years back the possibility of having an AI-powered voice assistant was a wild dream. What Smart-Bot is programmed to do can erase the gap that existed between a human and a machine. Smart-Bot’s machine learning system aligns perfectly with digital advancements made to improve banking experience. It is meant to revolutionize the way banking is approached as it peeks a little deeper into the financial aspect (which is perhaps the most crucial of all) of our lives. The voice of Smart-Bot synchronizes all banking decisions and information of a customer to enable a different level of banking commerce and redefine personal banking using digital technology. It is really nice to have someone who recognizes your voice, follows you closely and understands your life like no other. At any given moment, all you need to do is to ask your digital voice-enabled finance guide to initiate intelligent communication that involves questions and solutions. Moreover, the vision of sophisticated banking necessarily involves the idea of proactive banking where a person is reminded of their accurate financial status and practicable recommendations to diminish the risk factor.
How Customer Authentication (KYC) is done
The current available options for customer authentication are:
* Using a traditional TPIN method along with an OTP (onetime password mechanism)
* Fingerprint (requires a finger print enabled device)
* Voice Biometric (voiceprint verification, requires pre-enrollment)
* Facial Biometrics (verification via small video file with aliveness, requires pre-enrollment)
* Over a video call (face to face communication)

Available Channels
Smart-Bot can run on most Digital Banking Applications, The current channels where Smart-Bot can be used are:
* Mobile Applications
* Contact Centers (works as an intelligent voice response)
* Banking web applications
* Banking Kiosks (ATM etc…)
* Digital Branches