About us

About SmartGen

SmartGen is a smarter and a resourceful business company that delivers phenomenal solutions and technologies for the digital era.  SmartGen drives with the passion to integrate information, to communicate and process technologies specifically to help your business succeed.

Our company

We run all kinds of IT services that vow your success

25Years’ Experience in IT

Challenges are just opportunities in disguise. Take the challenge!

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We excel in delivering optimal solutions.

Contact Center Solution

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. A contact center is generally part of an enterprise's overall customer relationship management (CRM).

Customer Engagement Solutions

Customer engagement is a business communication connection between a consumer and an organization (company or brand) through various channels of correspondence. This connection can be a reaction, interaction, effect or overall customer experience, which takes place online and offline.

Call Recording and Management Solution

Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking, which record details about the call but not the conversation; however, software may include both recording and logging functionality.

Self Service Interactive Audio/Video Response System

Interactive Voice Response Solution provides self-service functionality through a flexible and modular platform that makes it easier for your customers to access information and carries out transactions

Quality Management Solution

A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization.

Workforce Management Solution

In the workforce management process, the integration of employees is an important factor. In several workforce management systems, employees can log in their availability or planned absences and they can bid for specific shifts so long as they have the necessary skills for the activities planned for these shifts.

120

Happy Clients

364

Finished Projects

Skilled Experts

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Testimonials

How our services bring about success

MAGGIE STRICKLAND

CIO

Working with @SmartGen is like having a family member who can fix everything.

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ROBERT JEFFERY

CEO

I have been thoroughly impressed with SmartGen’s AI solutions. Their cutting-edge technology has revolutionized our operations, streamlining processes and enhancing productivity.

ROBERT AMPLILIAN

COO

I am incredibly impressed with SmartGen’s AI solutions. Their innovative technology has seamlessly integrated into our workflow, driving efficiency and productivity.