The solution provides your customers with a greater choice of communication channels to suit their budget and lifestyle, giving them options that will drastically reduce waiting times and even sometimes eliminating it altogether.

• Available for SMS, fax, email, chat
• Multi-line configuration
• Intelligent multi-media enabled ACD integration
• Rules and skills based routing, smart queuing
• Integrated Communication Deck with channel handling
• In-house messaging center
• Monitoring, Supervision, Service Level Wallboard
• Comprehensive MIS reporting tool
• Support of multiple networks
• Integration with ACD Agent for inbound, desktop application

SmartGen Multimedia solution is based on a completely modular architecture allowing the customers to deploy the applications and services as and when needed by the business. A client can start with basic set of modules and then expand as per business requirements. With NexGen Multimedia solutions, your contact center agents provide exceptional service to consumers during each and every contact whether email, SMS, fax, mail, survey response.
VoIP Gateway
With over two decades of expertise in signaling and voice technology, Synway VoIP gateway family helps customers access to IP networks from legacy telephony applications more reliably and efficiently.

SBC500(Session Border Controller)
With the development of VoIP technology, VoIP communication applications for enterprise, service providers and carriers become ubiquitous. To empower them to harness and exploit IP-based communication networks efficiently and effortlessly.